Coronavirus (COVID-19) Updates

What's New

Come here to find updates of City of Roswell actions regarding COVID-19. (event cancellations, schedule changes, facility closures, service limitations, etc.) 

To learn about Coronavirus from the CDC, click here.

For Coronavirus updates from New Mexico Department of Health, click here.

Read the latest New Mexico Department of Health Public Health Order.

COVID-19 testing is conducted at the local office of the N.M. Department of Health. To register online for testing, click here

If you believe you have symptoms call the Department of Health hotline at 1-855-600-3453 for guidance BEFORE going to a hospital or healthcare provider. The goal is to provide a patient care in a way that will not expose others to possible infection. 

​City of Roswell Closures, Status Updates and Other Information


City Council/Committee Meetings

 Roswell Transit

City Council meetings and committee meetings (General Services, Finance, Infrastructure, Legal, Public Safety) are livestreamed on the city website and accompanied by GoToMeeting online service to provide a means for citizens to watch, listen and participate in the meetings without having to attend in person. Information for each meeting's GoToMeeting connection is found on that meeting's agenda.

Citizen advisory committees may hold meetings using the GoToMeeting web-based service. The committees will not meet in person.                                                                                                      

Roswell Transit routes are currently limited to Main Street and Second Street. To view the current schedules, visit http://www.roswell-nm.gov/290/Bus-Routes-Information

There will be limited space on each bus to provide social distancing. All riders, as well as drivers, will be required to wear masks.
                                                                                                                                                                                                                                                                                                                                                                                                                                    

Roswell Public Library 

Recreation Facilities 

The library closed. Staff is still available to help citizens find online resources and can be reached at 575-622-7101.           
The "Library on the Go" program offers the public the ability to call ahead and ask staff to provide items to check out to take home. Learn more

The library will renew items over the phone no matter how many times they have already been renewed or if there is a hold on the item. The public may currently use the book drop in the back alley to return all library materials; during this time, it is not restricted to books. Books or materials returned while the library is closed to in-person public access are not charged a late fee.                                                                                                                                                                                                                           
The Roswell Recreation and Aquatic Center has opened the indoor pool for lap swimming only. The gym is open for use under special guidelines and restrictions. Please learn more here

The Roswell Adult Center is closed to the public.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

Roswell Air Center  

Enrichment Facilities

American Airlines has temporarily suspended its Phoenix flights from and to Roswell Air Center because of a dramatic reduction in the amount of traveling public during this public-health situation.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            

The Spring River Zoo is closed, but does offer private tours. Call 575-624-6760. The zoo is producing a variety of Facebook Live presentations at facebook.com/SpringRiverZoo

The Roswell Museum and Art Center, including the Robert H. Goddard Planetarium, is closed. For questions, call 575-624-6744.                                                                                                                                  
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

Health and Safety Tips

  • Don't panic be prepared and stay informed. 
  • Be familiar with recommendations to avoid getting and spreading respiratory illnesses. 
  • Stay home when sick and limit close contact with people, avoid large public gatherings. 
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid touching your eyes, nose and mouth.
  • Clean and disinfect frequently touched objects and surfaces. 
  • Wash hands often with soap and water for at least 20 seconds. 

Actions We are Taking

  • Increased communication and collaboration with the state Department of Health to stay up to date with the latest information. 
  • Emergency services dispatch has implemented call-screening protocols for calls involving a sick person or a person with breathing difficulties.
  • First responders are training for and following CDC recommendations.
  • Increased environment cleaning efforts. 
  • Temporary closures of certain city services and facilities. 

COVID-19 Assistance

The COVID-19 pandemic has impacted the lives of millions of people across the country.  If you have non-health-related questions about COVID-19 impacts (unemployment, schools, childcare, food, etc.), you can call 1-833-551-0518. For the hearing impaired, a video can be viewed here.  

Jobs

You may be eligible for unemployment compensation if these described situations apply to you: 

  • If you have had your hours reduced or lost your job as a result of COVID-19. 
  • Workers who are self-solated or directed to be isolated or have an immediate family member(s) who are isolated. 

For more information or questions about claiming Unemployment benefits click here.

New Mexico Department of Workforce Solutions is waiving the work search requirements for any workers who have been impacted by the situations described above. Those requirements are waived up to 4 weeks. Register as a job seeker here if you would like to begin the job searching process. Creating an account and registering in the New Mexico Workforce Connection system is required within 14 days of your initial claim for Unemployment Insurance benefits. 

Childcare

With schools closed many residents are now in need of affordable childcare.To seek child care click here or call 1-800-691-9067. 

Housing

For residents who cannot pay their mortgage the Federal Housing Finance Agency (FHFA) has announced that both Fanny Mae and Freddie Mac will provide payment forbearance to borrowers who have been impacted by Coronavirus. Forbearance allows a mortage payment to be suspended for up to 12 months as a result of hardships caused by the Coronavirus. FHFA also directed Fanny Mae and Freddie Mac to suspend foreclosures and evictions for at least 60 days due to this pandemic. This foreclosure and eviction suspension applies to homeowners with an Enterprise-backed single-family mortgage. 

Call the state’s COVID-19 general hotline at 1-833-551-0518 if you have received an eviction notice. 

Click here for more information from the Federal Housing Finance Agency. 

If you are a resident who cannot pay their rent an order has been placed by the New Mexico Supreme Court. This order places a temporary moratorium on evictions for the inability to pay rent during the COVID-19 pandemic.  Judges will stay the execution of writs of restitution that property owners can obtain and give to law enforcement to force the removal of a tenant.

If your landlord has filed a petition for a writ of restitution (an eviction or collection proceeding) against you for nonpayment of rent or any other reason you must participate in the hearing set by the judge. If you want the court to stay your eviction for NONPAYMENT OF RENT during the public health emergency, you will need to provide the judge with evidence of your current inability to pay your rent at the hearing on the petition.

Hearings will be held either by video or phone, unless parties file a motion for an in-person hearing. The summons you receive from the court will give you directions on how to participate in the hearing. 

Resources for assistance with your eviction proceeding include: 

  • New Mexico Legal Aid at 505-633-6694. 
  • Legal Resources for the Elderly Program at 800-876-6657. This legal helpline is free for New Mexico residents 55 and older. 

The Supreme Court’s order is the latest restriction and precautionary measure imposed on operations of state courts to protect public safety and safeguard the health of New Mexicans. Other measures provide New Mexican additional time to pay fines and fees, require the use of audio and video teleconferencing for court proceedings that need to continue and allow self-represented litigants to submit case filings to local courts by email and fax to help them avoid courthouse visits.


Bills- Utilities and Telecommunications

Many electric, gas and water authority companies have publicly committed to suspending shut-offs due to non-payment during this pandemic. Some payment plans and reduced rates for low-income individuals may also be available. 

For information on your providers or for questions regarding your bill click here.

If one or more of your services has been shut off you require assistance to contact your provider call the state’s COVID-19 general hotline at 1-833-551-0518. 


Major internet providers and telecommunication companies have signed onto the Keep America Connected Pledge, launched by the Federal Communications Commission. These companies have pledged through May 12 to: 

  • Not terminate service to any residential or small business customers because of their inability to pay their bills due the disruption of the coronavirus pandemic;
  • Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus epidemic;
  • Open Wi-Fi hotspots to any American who needs them. 

Call the state’s COVID-19 general hotline for assistance contacting your provider if your internet or cell phone service has been terminated. The general hotline is 1-833-551-0518. 

Click here for more information regarding your provider or for questions regarding your bill. 

Healthcare

During this unprecedented time there are a few options for health coverage for New Mexicans. The New Mexico Medicaid Program, beWellnm and the New Mexico Insurance Pool may be a good option for you if you have had a recent change in employment or income, if you lost your current plan or if you wish to be insured for the first time. 

All three programs offer comprehensive benefits like doctor’s visits, hospitalizations, prescriptions, mental health services and more. All testing related to COVID-19 will be covered at no cost. 

To learn more about health care coverage click here

Food Insecurity

 If you are a senior or a disables adult call 1-800-432-2080 for assistance. Many stores have also adjusted their hours statewide to allow these individuals to beat the crowds and reduce their risk of exposure. Many essential items have been difficult to find and allowing early entry has the benefit of shelves being well stocked. Click here for a breakdown of stores across the state offering special or adjusted hours. 

The Supplemental Nutrition Assistance Program (SNAP), formerly known as the Food Stamp Program, provides financial assistance to eligible New Mexicans with low income and limited resources to purchase food products. SNAP benefits are simple to use to purchase qualifying food products at participating grocery stores. For more on SNAP click here.

The Roadrunner Food Bank of New Mexico is also here to help. Click here to find a distribution location in Roswell. 

The Roswell Independent School District will be providing Grab & Go Breakfast and Lunch meals throughout the extended break to children 18 years of age and younger. These meals are free of charge. Distribution will take place 8 am to 12 pm in the front parking lot areas of the following schools: Berrendo Elementary, Del Norte Elementary, El Capitan Elementary, East Grand Plains Elementary, Missouri Elementary, Monterrey Elementary, Military Heights Elementary, Nancy Lopez Elementary,  Pecos Elementary, Valley View Elementary, Parkview Early Literacy Center, Sunset Elementary, Washington Ave Elementary, Mesa Middle, Berrendo Middle, Sierra Middle, Mountain View Middle, Roswell High School, Goddard High School, University High School. Meals will also be available at 701 N. Garden (former Edgewood Elementary School). 

Legal Assistance

If you are unable to pay your taxes the deadline to file and pay has been extended to July 15, 2020. 

If you have a fine or fee due to New Mexico and cannot pay there was been an extension to payment deadlines. This extension comes as a result of a Supreme Court’s order. This order will add 30 days to payment deadlines imposed by magistrate, metropolitan, district or municipal court fines and fees that must be paid between March 19 and May 29, 2020. This extension is not applied to past due amounts.  A list of courts and contact information can be found here.