Accessibility

Fixed-Route Service

FMCTA’s fixed-route service is accessible to persons with disabilities.  Buses are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus.  Some buses “kneel” to make it easier to board.  Buses have priority seating for persons with disabilities.  Operators are trained to assist riders use lifts and ramps, secure wheelchairs, provide information on destinations served, and announce stops, including any stop you request.

ADA Paratransit Service

FMCTA provides ADA paratransit service for persons whose disability prevents them using the fixed-route service.  The service operates the same days and hours within ¾ of a mile of fixed routes.  Click here to view and print the ADA paratransit guidelines.  Click here to download and print the application form.

Other Accessibility Policies

You may travel with your respirator, concentrator, and portable oxygen.  Service animals are welcome on board buses and vans and in our facilities.  The must be kept under the control of the passenger at all times.  Public information is available in alternative formats upon request.

Reasonable Modification Policy

Passengers with disabilities may request modifications to current service procedures to access the service.  To make a request, please call us at (575) 624-6766 or email us at a.aragon@roswell-nm.gov.  Please submit requests at least the day before the trip.  Pecos Trails Transit will not charge additional fees for passengers requiring reasonable modifications.

ADA Complaints

If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Please contact us at (575) 624-6766 or a.aragon@roswell-nm.gov