Coronavirus (COVID-19) Updates

What's New

Come here to find updates of City of Roswell actions regarding COVID-19. (event cancellations, schedule changes, facility closures, service limitations, etc.) 

To learn about Coronavirus from the CDC, click here.

For Coronavirus updates from New Mexico Department of Health, click here.

Read the latest New Mexico Department of Health Public Health Order.

​City of Roswell Closures, Status Updates and Other Information

All city actions that have been taken regarding COVID-19 have been extended (in line with the state public health order) to remain in effect until April 30,
when actions will be reassessed and determinations made about what actions should be ended, altered or continued.


City Parks 

 City Facilities 

City parks have been closed to be sanitized and cleaned.

The Nancy Lopez Golf Course is closed.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Many city offices do not have in-person access currently, but remain open to provide service by phone, online, and, if necessary by scheduled appointment. As of March 30, those offices that have remained operational will have staff present to receive phone calls from the public from 7 a.m. to 7 p.m. Monday through Friday, including during the lunch hour. In addition to increasing departments’ availability to assist the public by phone while most city offices are closed to in-person public access, the extended schedule will also allow for staggered working hours, thereby reducing the number of employees working in the office space at any given time.     
City buildings will have signs posted with contact information. Phone numbers and emails can also be found on the various department pages of the city website. 
Planning and Engineering offices: Call or email with inquiries about zoning, land use, development and permitting (Residential permits - Miguel at 575-637-6218 or m.martinez@roswell-nm.gov; Commercial permits - Merideth at m.hildreth@roswell-nm.gov) (ESPANOL)

Roswell Public Library 

Recreation Facilities 

The library has been closed. Staff is still available to help citizens find online resources and can be reached at 575-622-7101.           
The "Library on the Go" program offers the public the ability to call ahead and ask staff to provide items to check out to take home. Learn more.

The north breezeway has been opened for "Grab and Go" service. Patrons can pick up "Take-and-Make" activities for children, information about online resources, common tax forms and library application forms. 

The library will continue to renew items over the phone no matter how many times they have already been renewed or if there is a hold on the item. The public may currently use the book drop in the back alley to return all library materials; during this time, it is not restricted to books. Books or materials returned while the library is closed to in-person public access are not charged a late fee.                                                               
The Roswell Recreation and Aquatic Center and Roswell Adult Center have been closed to the public.

All city parks are closed. Playground equipment is being cleaned and disinfected.   

The closures are tentatively expected to possibly last until June 30.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  

 Code Enforcement 

 Pecos Trails Transit

The City of Roswell will continue to enforce code violations to preserve the safety and aesthetics of the community. However, during this challenging time, Code Enforcement will assist the public by being flexible in certain enforcement issues and time limits given to comply with the regulations. 

With the extension of the state’s public health orders through the end of April, the City of Roswell Code Enforcement will temporarily suspend enforcement of the following violations:

1) Storage and use of recreational vehicles on private property. This suspension will allow for their use due to possible quarantine and distancing instructions.

2) Late fees for license renewals due to business operations being temporarily halted. As businesses struggle through the pandemic, the city will suspend late fees.

3) Homeless interactions -- tents, makeshift camps, etc., provided they are not in a heavily populated area or creating trash issues

4) Condemnations and occupant removal unless absolutely necessary

5) Casual motor vehicle sales permits

As the city reassigns personnel from non-essential services, crews will be increased to help with garbage container pick-up along Main Street and increased graffiti patrols to paint over graffiti.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                

Effective March 25, Pecos Trails Transit bus routes temporarily ceased operation. However, while regular bus routes have been suspended, bus rides will remain available for anyone needing transportation for a critical reason, such as getting to a medical appointment, going to a store to purchase food or getting to a job at a business or service that has been deemed essential by the latest state public health order. People can call 624-6766 to arrange a ride. That number can also be called to request a paratransit ride for someone who has a disability.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    

Roswell Air Center  

Enrichment Facilities

The Roswell Air Center will remain under normal operational hours and conditions at this time. This is subject to change at any point and will follow FAA standards. 
  • The City of Roswell's custodial staff has increased cleaning and sanitation frequency of high-touchpoint public areas, added additional cleaning of restroom facilities, and is continually monitoring and filling hand sanitizer stations in the terminal.
  • Cleaning products utilized throughout the terminal are on the EPA's list of recommended disinfectants.
  • As the situation continues to evolve, airline flight schedules may change or be reduced, affecting flights into and out of Roswell.  Passengers are encouraged to contact their airline directly for information pertaining to upcoming flights. 
  • The Air Center will continue to monitor the situation, work with federal, state and local agencies to determine and take necessary action to protect the welfare of travelers and employees.                

Gov. Michelle Lujan Grisham on March 27 issued an executive order requiring air travelers to New Mexico to self-isolate for at least 14 days to help combat the spread of COVID-19. Notices are being posted at Roswell Air Center. Read the order: https://www.governor.state.nm.us/wp-content/uploads/2020/03/MLG_EO_2020_013.pdf   

American Airlines is temporarily suspending its Phoenix flights from and to Roswell Air Center after April 6 because of a dramatic reduction in the amount of traveling public during this public-health situation. The Dallas-Fort Worth flights from and to Roswell will continue, but there may be a reduced number of those at times. Passengers should check with America Airlines (aa.com; 1-800-433-7300) frequently as their scheduled flights approach in order to determine any status changes. 


The Spring River Zoo has been closed to the public. For any questions call 575-624-6760. The zoo will produce a variety of Facebook Live presentations at facebook.com/SpringRiverZoo. Check that page to learn about the scheduled online programs.

The Roswell Museum and Art Center is closed to the public. Classes and programs will be rescheduled to a later date. The Robert H. Goddard Planetarium is closed.  For any questions call 575-624-6744.                                                                                                                                  
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

 Emergency Services/Public Safety

 Solid Waste Department 

Roswell Police Department lobby will remain open to the public.   

Roswell Neighborhood Watch meetings are canceled until further notice. 

The Drug Take Back event that was scheduled at the Roswell Police Department for April 25 has been canceled. It is unknown right now if it will be rescheduled.

The Roswell Police Department has temporarily adjusted its system of handling calls for service that do not require an immediate response. When calls from citizens come into the police department or dispatch center, the urgency of the call is determined. Calls involving immediate impacts on people’s health and safety, as well as calls involving potential crimes in progress and any other calls deemed to require immediate police action, receive an immediate response from officers. Calls not requiring such a response are handled by requesting the caller to leave a name and phone number so an officer can later contact the caller to discuss the situation and complete a report by phone if necessary. If a citizen would prefer to talk to an officer in person, the citizen may come to the police department (rather than an officer going to the person’s home or business).    

The Roswell Fire Department and Superior Ambulance have established special protocols to protect firefighters and medics when responding to calls potentially involving a COVID-19 patient. Responders have additional personal protective equipment and RFD has assigned one vehicle and a minimal number of personnel to make the first response to potential COVID-19 calls. Such calls are identified through a screening process carried out by the dispatchers receiving the initial call. 


                           
Landfill will remain open and trash collection will continue. The city sanitation trucks are working 7 a.m. to 7 p.m. Trash pickups are still occurring on the normally scheduled days, but the times trash is picked up at different locations each day may vary and may differ from what people in certain areas are used to. Trash may be picked up later than is would normally be, but it will be picked up on the regularly scheduled days.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         

 Water and Wastewater

 Events

The City of Roswell utility payment office is closed to in-person public access, but can be contacted by phone (624-6711).

Any businesses affected by state and federal public health orders may request a 90-day suspension of their city utility (water, sewer, trash) payments without penalty. 

These facilities will no longer be accepting sales visits from vendors.
Vendors should contact those facilities using their usual email and phone contacts.

For a temporary period, the city will not conduct and water disconnects for unpaid bills. Customers are asked to call 624-6711 to make arrangements for a payment plan.

The city’s Wastewater Treatment Plant officials ask the public to avoid flushing cleaning wipes down the toilet. With a much greater amount of these wipes being used right now, flushing so many of them (even those labeled as flushable) creates the possibility of sewer stop-ups. Such stop-ups create inconvenience and costly repairs for the city and individuals.

The Water Plant has implementing a staggered work schedule for the Water Maintenance and Transmission crews  to help minimize the number of workers present together. The Wastewater Treatment Plant is working split shifts to help minimize the number of workers present together. 

City-managed special events (with the exception of the Arbor Day Drive-Thru Seedling Pick-Up on April 11) have been postponed or canceled through June 30. Events that are run by outside organizations will be considered on a case-by-case basis, but no city in-kind services will be available. 

RMAC's pARTy After Hours set for April 15 has been moved to Aug. 21.

The 2nd Annual Brew at the Zoo has been rescheduled to June 27.

The Drug Take Back event that was scheduled at the Roswell Police Department for April 25 has been canceled. It is unknown right now if it will be rescheduled.   

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      

                                                      

 City Council Committee Meetings 

 Roswell Municipal Court

All City Council committee meetings (General Services, Finance, Infrastructure, Legal, Public Safety) have been moved from City Hall to the Convention and Civic Center where cameras are available to stream the meetings on the city website so citizens can watch and listen by that means rather than attending in person. The meetings will remain open to the public and social distancing will be increased.

Citizen advisory committee meetings are canceled.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              

Court appearances are being conducted by remote methods to the fullest extent possible. Anyone with a pending matter before the court is asked to call prior to the scheduled appearance to determine if the matter can be handled over the phone. Municipal Court clerks can be reached (575-624-6725 ext. 0) Monday through Thursday, 8 a.m. to 4 p.m., and Friday 8 a.m. to noon.

Staff is limiting the amount of people in the courtroom to under 25. Seating has been expanded in the lobby area to allow more space for persons to “socially distance” themselves from others while waiting for their cases to be called. The court has adjusted the distance defendants stand from employees in the courtroom and contact with defendants in the courtroom is limited to one court employee (bailiff). A protocol of employees wearing protective gloves when handling cash or documents has been implemented.The frequency of cleanings at the court has been increased. The court has ordered additional cleaning supplies to have on hand to include disinfectant sprays and wipes. A hand-washing protocol has been implemented. Public areas are sprayed with disinfectant daily by staff.                                                                                                                                              
Municipal Court is directing defendants assigned to community service to temporarily suspend reporting to their assignments as a protective health measure. Any defendant under community-service conditions through the court will be given alternative reporting requirements by his or her assigned compliance officer.                                                                                                                  

Health and Safety Tips

  • Don't panic be prepared and stay informed. 
  • Be familiar with recommendations to avoid getting and spreading respiratory illnesses. 
  • Stay home when sick and limit close contact with people, avoid large public gatherings. 
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid touching your eyes, nose and mouth.
  • Clean and disinfect frequently touched objects and surfaces. 
  • Wash hands often with soap and water for at least 20 seconds. 

Actions We are Taking

  • Increased communication and collaboration with the Department of Health to stay up to date with the latest information. 
  • Dispatch has implemented call-screening protocols for calls involving a sick person or a person with breathing difficulties.
  • First responders are training for and follwoing CDC recommendations.
  • Increased environment cleaning efforts. 
  • Temporary closures of certain city services and facilities. 

If you believe you have symptoms call the Department of Health hotline at 1-855-600-3453 for guidance BEFORE going to a hospital or healthcare provider. The goal is to provide a patient care in a way that will not expose others to possible infection. If you have non-health-related questions about COVID-19 impacts (unemployment, schools, childcare, food, etc.), you can call 1-833-551-0518. Seniors who need assistance in purchasing food can call a hotline set up by the New Mexico Aging and Long-Term Service Department at 1-800-432-2080. For the hearing impaired, a video can be viewed here.