Coronavirus (COVID-19) Updates

What's New

Come here to find updates of City of Roswell actions regarding COVID-19. (event cancelations, schedule changes, facility closures, service limitations, etc.)  

To learn about Coronavirus from the CDC, click here.

For Coronavirus updates from New Mexico Department of Health, click here.

Read the latest New Mexico Department of Health Public Health Order. 

If you believe you have symptoms call the Department of Health hotline at 1-855-600-3453 for guidance BEFORE going to a hospital or healthcare provider. The goal is to provide a patient care in a way that will not expose others to possible infection. 

Information about the Virus

COVID-19 PSA Know the Symptoms

Knowing the signs and symptoms of the virus is where prevention starts. Watch our video outlining the signs and symptoms of COVID-19. If you believe you displaying virus symptoms call the Department of Health hotline at 1-855-600-3453 for guidance BEFORE going to a hospital or healthcare provider and receive directions for your next steps. 

COVID-Safe Training Program

NM Safe Certified is working to train New Mexico businesses to operate under COVID-Safe Practices. Businesses can become COVID-Safe Certified here. 

View a list of NM Safe Certified Businesses here.  

​City of Roswell Closures, Status Updates and Other Information

City Council/Committee Meetings

 Roswell Transit

City Council meetings and committee meetings (General Services, Finance, Infrastructure, Legal, Public Safety) are livestreamed on the city website and accompanied by GoToMeeting online service to provide a means for citizens to watch, listen and participate in the meetings without having to attend in person. Information for each meeting's GoToMeeting connection is found on that meeting's agenda.

Citizen advisory committees may hold meetings using the GoToMeeting web-based service. The committees will not meet in person.                                                                                                      

Roswell Transit routes are currently limited to Main Street and Second Street. To view the current schedules, visit

There is limited space on each bus to provide social distancing. All riders, as well as drivers, will be required to wear masks.

Roswell Air Center  

Recreation/Enrichment Facilities

American Airlines has temporarily suspended its Phoenix flights from and to Roswell Air Center because of a dramatic reduction in the amount of traveling public during the pandemic.                                                                                                                                                                                                                                                                                                                                                                                                                           

The following facilities are open (some on limited schedules): Roswell Museum and Art Center, Roswell Public Library, Spring River Zoo, Nancy Lopez Golf Course at Spring River, Roswell Visitors Center Store

Roswell Recreation and Aquatic Center and Roswell Adult Center are open for limited use. Check specific uses and hours by calling 624-6719.


Health and Safety Tips

  • Don't panic be prepared and stay informed. 
  • Be familiar with recommendations to avoid getting and spreading respiratory illnesses. 
  • Stay home when sick and limit close contact with people, avoid large public gatherings. 
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid touching your eyes, nose and mouth.
  • Clean and disinfect frequently touched objects and surfaces. 
  • Wash hands often with soap and water for at least 20 seconds. 

Actions We are Taking

  • Increased communication and collaboration with the state Department of Health to stay up to date with the latest information. 
  • Emergency services dispatch has implemented call-screening protocols for calls involving a sick person or a person with breathing difficulties.
  • First responders are training for and following CDC recommendations.
  • Increased environment cleaning efforts. 
  • Temporary closures of certain city services and facilities. 

COVID-19 Assistance

The COVID-19 pandemic has impacted the lives of millions of people across the country.  If you have non-health-related questions about COVID-19 impacts (unemployment, schools, childcare, food, etc.), you can call 1-833-551-0518. For the hearing impaired, a video can be viewed here.  


You may be eligible for unemployment compensation if these described situations apply to you: 

  • If you have had your hours reduced or lost your job as a result of COVID-19. 
  • Workers who are self-isolated or directed to be isolated or have an immediate family member(s) who are isolated. 

For more information or questions about claiming Unemployment benefits click here.

Child care

With many schools closed to in-person learning, many residents are in need of affordable child care. To seek child care options, click here or call 1-800-691-9067. 


For residents who cannot pay their mortgage the Federal Housing Finance Agency (FHFA) has announced that both Fanny Mae and Freddie Mac will provide payment forbearance to borrowers who have been impacted by Coronavirus. Forbearance allows a mortage payment to be suspended for up to 12 months as a result of hardships caused by the Coronavirus. FHFA also directed Fanny Mae and Freddie Mac to suspend foreclosures and evictions for at least 60 days due to this pandemic. This foreclosure and eviction suspension applies to homeowners with an Enterprise-backed single-family mortgage. 

Call the state’s COVID-19 general hotline at 1-833-551-0518 if you have received an eviction notice. 

Click here for more information from the Federal Housing Finance Agency.


During this unprecedented time there are a few options for health coverage for New Mexicans. The New Mexico Medicaid Program, beWellnm and the New Mexico Insurance Pool may be a good option for you if you have had a recent change in employment or income, if you lost your current plan or if you wish to be insured for the first time. 

All three programs offer comprehensive benefits like doctor’s visits, hospitalizations, prescriptions, mental health services and more. All testing related to COVID-19 will be covered at no cost. 

To learn more about health care coverage click here

Food Insecurity

The Supplemental Nutrition Assistance Program (SNAP), formerly known as the Food Stamp Program, provides financial assistance to eligible New Mexicans with low income and limited resources to purchase food products. SNAP benefits are simple to use to purchase qualifying food products at participating grocery stores. For more on SNAP click here.

The Roadrunner Food Bank of New Mexico is also here to help. Click here to find a distribution location in Roswell. 

Other state resources

  • For information about COVID-19 testing and other public health information, call the Department of Health coronavirus hotline at 1-855-600-3453. You may also visit for general COVID-19 information and for COVID-19 testing information.
  • For mental health and behavioral health assistance, call 1-855-NMCRISIS (1-855-662-7474) or visit
  • For assistance with COVID-19 health insurance questions and issues, to obtain health insurance, to obtain help if you have been denied coverage or inappropriately charged for COVID-19 testing or treatment, call the New Mexico Superintendent of Insurance COVID-19 health insurance call center at 1-833-415-0566 from 8 a.m. to 6 p.m., Monday through Saturday.
  • For information about unemployment, visit and
  • To apply online for medical assistance (Medicaid), food assistance (SNAP),  cash assistance (TANF) and energy assistance (LIHEAP) visit
  • To report a violation of the state’s emergency public health order, visit the reporting portal on or email
  • For emergency medical assistance, do not call the Department of Health information hotline – call 9-1-1.