Utilities Department Core Values
Customer Service: We measure the quality of our service by our customer's satisfaction.
Teamwork: We build organizational strength through cooperation and collaboration with others.
Commitment: Day and night, city assets are entrusted to our team and those assets are in good hands.
Dependability: Our team is true to our word and we keep our promises.
Quality on Tap. Our Commitment, Our Profession.
About the department:
The department is divided into three subvisions:
- Central Control
- Water Maintenance and Transmission
- Wastewater Collection and Treatment
The department has approximately 65 employees in several different job classifications, including:
- Skilled craft
- Certified Water/ Wastewater Operators
- Meter Readers
- Equipment Operators
- Maintenance Workers
Duties of the Department:
The Utilities Department is responsible for the following duties regarding water production/treatment, water distribution, wastewater collection and wastewater treatment facilities:
24-hour utility emergency response is maintained at Central Control (call 575-347-5421), to respond to problems reported by the public and other agencies as well as other major emergencies, such as vehicle accidents, floods, windstorms, and snowstorms.
Each department also takes regular calls from the public with respect to water and sewer on a daily basis.