Customer Service / Water Billing

ATTENTION: ONLINE WATER BILL-PAY CUSTOMERS

The City of Roswell's water customer online self-pay and recurring payment system has changed. The previous system is no longer be available. It has been replaced by a new system designed to be easier for customers to use. The new system is found by using the same links on the city website that previously went to the former system. One of the quickest links is to click on the "Pay My Bill" button below. Customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711. 

Click for Customer Self Service Account Set Up and Payment Instructions or reference the video below for guidance! 

Responsibilities


The Utilities Billing Department consists of 10 employees all working together to provide the citizens of Roswell with water services.

Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers' monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.

The department also acts as the payment collect point for the city's water bills and to assist customers on a variety of issues concerning the city's water system.

Meters


Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.

Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.

Annual rate adjustment


The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customer's meter size and water usage.

The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.

Forms

  1. Residential Water Service Application
  2. Residential Water Service Application - Spanish Version
  3. Commercial Water Service Application
  4. Water Services Termination