Accounts must be brought up to date

The City of Roswell Water Billing Office is currently requiring all past-due accounts to be paid, and/or a payment plan established, in order to avoid services being shut off to the account customer. If you need to bring your account payments up to date, please come by so the staff can work with you to assist you in taking care of your account. 
 
Customers are responsible for amounts billed as of Jan. 1, 2022, and must maintain proper payment of their accounts moving forward. If your account is delinquent, please make proper payment or arrangements immediately so your water service will not be disconnected. Any account that is disconnected must be paid in full before it will be reconnected. 

Payment can be made by any of multiple options:
• The City of Roswell accepts cash, check, credit/debit cards (in person or online) or money order. 
• Phone payments are accepted (575-624-6711).
• Online payment can be made at roswellnmcitizens.munisselfservice.com. 
• Payments can be mailed to or dropped off at the Utility Billing Office (415 N. Richardson Ave.) or placed in the payment drop box on North Richardson Avenue across from the Utility Billing Office.

Any account holder who is unable to pay an outstanding balance may come by the Utility Billing Office to request a payment plan. This must be done in person. The length of the payment plan will be based on the total amount owed. To be eligible for the Extended Payment Program, the account holder must: 
1. Be delinquent in payment for water services and have received a past-due notice, and 
2. Have a satisfactory payment history with the utility. A satisfactory payment history means the customer has never failed to comply with all terms of any prior Extended Payment Agreement with the Utility and during the previous 18 months the customer has not had more than two of the following: issuance of a non-sufficient funds (NSF) check to the Utility or a similar returned credit item; the posting of a turn-off tag by the Utility on the service; or termination of the service, and 
3. Have an account classified as a metered single-family residence; multi-family residence with individually metered units, or commercial account.

Any disconnected account that remains with an outstanding balance is subject to the placement of a property lien and/or collection action being pursued in Magistrate Court.

If you have questions, please call the Water Billing Office at 575-624-6711.