Central Control

Central Control is based at the water facilities, but it serves as the call center for the City of Roswell for any service needed by the citizens, who can call in 24/7.  Central Control also takes care of much maintenance and other functions related to water and wastewater.

Annual Water Quality Reports

View the most recent Annual Water Quality Report (PDF).

Department Responsibilities

Job Classifications

The Utilities Department is divided into six sub-departments and has approximately 65 employees in 9 different job classifications, including:
  • Clerical
  • Skilled craft
  • Technical
  • Unskilled workers


The Department is responsible for:
  • Construction
  • Design
  • Installation
  • Maintenance and / or repair of sewers
  • Operation
  • Wastewater treatment facilities
  • Water distribution
  • Water production

Emergency Response

24-hour utility emergency response is maintained at Central Control (Phone: 575-347-5421), to respond to problems reported by the public and other agencies as well as other major emergencies, such as vehicle accidents, floods, windstorms, and snowstorms.

Each department also takes regular calls from the public with respect to water and sewer on a daily basis.