2. 

3. 
   

   
   

   Customer Satisfaction Survey

5. Event name, date and type:
6. Contact and phone number:

10. Event

12. Overall, how would you rate the event?

    1. Excellent
    2. Very Good
    3. Good

    1. Fair
    2. Poor
13. How friendly was the staff at the event?

    1. Extremely friendly
    2. Very friendly
    3. Somewhat friendly

    1. Not so friendly
    2. Not at all friendly
15. How organized was the event?

    1. Extremely organized
    2. Very organized
    3. Somewhat organized

    1. Not so organized
    2. Not at all organized
16. How was the length of the Event?

    1. Much too short
    2. Too short
    3. About the right length

    1. Too long
    2. Much too long
18. What did you like about the event?
20. What did you dislike about the event?

24. Our Facility

26. Did your meeting room/exhibit, banquet space meet your needs?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
27. Was your meeting/exhibit/banquet environment comfortable?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
29. Was your space set in the manner requested?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
30. Were the Public Spaces/Restrooms clean and maintained regularly?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know

34. Management/Facility Staff

36. Sales Manager name:
    -- Select One --Elizabeth MichaelMichael Crespo
38. Was the sales staff knowledgeable and responsive to your inquiries?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
39. Before your event, were your calls and emails answered/returned in a timely fashion?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
41. Was your Sales Manager responsive and able to assist you during your event?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
42. Did the event/banquet staff present themselves in a professional manner?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
44. Did the set-up/operations staff present themselves in a professional manner?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
45. What was your overall impression of our staff?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know

49. Food/Beverage Service

51. Was your Catering Representative responsive and knowledgeable?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
52. Was the food and beverage service staff courteous and professional?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
54. What was the overall quality of our food and beverage items?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
55. What was the overall presentation of our Food and Beverage items?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know

59. Event Entertainment: (if applicable)

61. How would you rate the DJ?

    1. Excellent
    2. Very Good
    3. Good

    1. Fair
    2. Poor
62. How would you rate the band?

    1. Excellent
    2. Very Good
    3. Good

    1. Fair
    2. Poor
64. How would you rate the Photo Booth (Selfie Booth)?

    1. Excellent
    2. Very Good
    3. Good

    1. Fair
    2. Poor
65. Comments or Concerns on the Event Entertainment

69. Audio Visual Service:

71. Was you’re A/V contact professional and knowledgeable?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
72. Was the A/V staff responsive and able to assist you during your event?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
74. What was the overall quality of A/V equipment provided?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know

78. Parking:

80. Was parking readily available, accessible and easy to locate?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
81. Was parking lot clean and lighted adequately?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know

85. Overall Assessment

87. How would you rate your satisfaction of the event?

    1. Excellent
    2. Very Good
    3. Good

    1. Fair
    2. Poor
88. What was your overall satisfaction with the RCC as a facility?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
90. How likely are you to recommend the RCC to a friend or colleague?

    1. Excellent
    2. Good
    3. Fair

    1. Poor
    2. Very Poor
    3. Don't Know
91. How did you hear about the Roswell Convention Center?

    1. Social Media
    2. Print Advertising
    3. Radio Advertising
    4. RCC Website

    1. Colleague/Acquaintance
    2. Internet Search
    3. Other
    4. I Don't Recall
93. May we use your comments for future promotional purposes?

    1. Yes
    2. No
94. Would you like to receive additional information about upcoming events?

    1. Yes
    2. No
96. Do you survey your event attendees?

    1. Yes
    2. No
97. If so, may we contact you for a copy?

    1. Yes
    2. No
99. Was there any information that would have been helpful to know before the event?
101. Which factors are most important to your event?
103. Name of City of Roswell staff you wish to recognize:
105. For any score less than excellent, please describe how we can improve:
107. Any other feedback:

109. Thank you for taking the time to fill out our survey and for your use of the Roswell Convention Center. Our entire staff looks forward to working with you again and helping to make your event a success. 

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